Search found 6 matches

by prof-farnsworth
13 Dec 2010, 15:23
Forum: General
Topic: Queue rename doesn't work, cached?
Replies: 7
Views: 4077

Re: Queue rename doesn't work, cached?

OTRS 2.4.7 on an Apache2 mod_perl and MySQL database server.
The "queue change" drop-down menu is updated successful but on the top of the ticket overview list not - crazy ;-)
by prof-farnsworth
13 Dec 2010, 12:05
Forum: General
Topic: Queue rename doesn't work, cached?
Replies: 7
Views: 4077

Re: Queue rename doesn't work, cached?

Hi There,

nobody any idea?
I've also a small information that could be helpful, the problem only exists if there are open tickets in this queue.

Best regards.
by prof-farnsworth
08 Dec 2010, 20:39
Forum: General
Topic: Queue rename doesn't work, cached?
Replies: 7
Views: 4077

Re: Queue rename doesn't work, cached?

Hello,

I mean the "Action=AgentTicketQueue". The normal queue overview
page where i can select different queues like "windows-team", "my queue" and so on.

Best regards and Thanks
by prof-farnsworth
25 Nov 2010, 11:23
Forum: General
Topic: Queue rename doesn't work, cached?
Replies: 7
Views: 4077

Queue rename doesn't work, cached?

Hello everybody, many thanks for all your help for my last posts in this forum. After renaming a Queue from Support Queue to Global Support Queue no change happen. In the admin interface the queue is successfully renamed also in the drop-down menu of the tickets. But no change happen in the QueueOve...
by prof-farnsworth
05 Nov 2010, 14:53
Forum: General
Topic: AgentTicketQueue, display count of own notes
Replies: 2
Views: 1883

AgentTicketQueue, display count of own notes

Hello everybody, is there any way to display your own comment count for one ticket in the AgentTicketQueue overview page? Another idea is to display only that you have already added a comment to this ticket. I've also attached a small screenshot that could help you to understand my request, the &quo...
by prof-farnsworth
13 Oct 2010, 10:56
Forum: Help
Topic: Copy Ticket to another Queue
Replies: 1
Views: 1742

Copy Ticket to another Queue

Hello everybody, i currently looking for a solution to "copy" a Ticket from one Queue to another. Something that could be good to explain my problem: - Receiving a ticket for the IT-department that a new user join the company - Waiting for some user proposals - The ticket should now copied...