Znuny Open Source Ticketsystem

OTRS 2.4.7 on an Apache2 mod_perl and MySQL database server.
The "queue change" drop-down menu is updated successful but on the top of the ticket overview list not - crazy

Hi There,

nobody any idea?
I've also a small information that could be helpful, the problem only exists if there are open tickets in this queue.

Best regards.

Hello,

I mean the "Action=AgentTicketQueue". The normal queue overview
page where i can select different queues like "windows-team", "my queue" and so on.

Best regards and Thanks

Hello everybody,

many thanks for all your help for my last posts in this forum.

After renaming a Queue from Support Queue to Global Support Queue no change happen. In the admin interface the queue is successfully renamed also in the drop-down menu of the tickets. But no change happen in the ...

Hello everybody,

is there any way to display your own comment count for one ticket in the AgentTicketQueue overview page? Another idea is to display only that you have already added a comment to this ticket.

I've also attached a small screenshot that could help you to understand my request, the ...

Hello everybody,

i currently looking for a solution to "copy" a Ticket from one Queue to another.

Something that could be good to explain my problem:
- Receiving a ticket for the IT-department that a new user join the company
- Waiting for some user proposals
- The ticket should now copied to the ...