Znuny Open Source Ticketsystem

In Queue View I am seeing queues display with a number of tickets but the actual count of tickets in that queue is not the same. Is there a way to reset the count of tickets in a queue?

Ok. I tried that. Tried every state except Closed Successful, Closed Unsuccessful and Merged. The search results still only show two tickets so one is still missing since three are showing in the list of queues.

Search for what though? What criteria would make a ticket show in the count of tickets in a queue, but not display in the queue itself?

How do I troubleshoot phantom tickets?
I have a queue that shows as having 4 tickets. When I click into that queue, there are only 3 tickets. When I check the All Tickets vs Available Tickets views, there are only 3 tickets in each case. How do I find the "missing" ticket?

Hi brilang,

there are some small problems in your posted examples but a bigger one inside the Dashboard...

<Item Key="Attributes">QueueID=38;</Item>
The attribute is called QueueIDs and has to be an array reference for the TicketSearch function (more on this array later on).

<Item Key ...

Doesn't anyone use the Dashboard?

You have to have POP setup on Gmail or you'll never be able to connect to Gmail.

In Gmail:
Settings -> Forwarding and POP/IMAP
Enable POP for mail that arrives from now on

If you enable POP for all mail, you will receive the entire contents of the Gmail All Mail folder.

Over on the OTRS Community Blog, I found an article entitled " Keep an eye on certain customers "
This was very useful in starting me on the road to creating my own Dashboard Dashlets.

I'm having a devil of a time getting my Dashlets to show the data I want them to show...
Here's one example of my ...