Znuny Open Source Ticketsystem

The SQL server is running, and the ORTS user is valid. This problem is intermittent, this is why we are having trouble understanding why this is happening. Any further ideas would be deeply appreciated.

Hello, The cron has been creating numerous identical tickets telling me there are errors, its driving my boss crazy. Can anyone help me? An example is below. Hi Alex, there is a new ticket in "Raw"! otrs@mail.rufustech.net (Cron Daemon) wrote: <snip> DBI connect('database=otrs;host=rtserve...

How is it possible to close a ticket as external, so the customer gets a copy? Can I notes to be external as default?

Thanks crythias

Also, how do you mark the messages as 'read'? Even if I read them, they are still marked as new.

Thanks crythias

Sorry if I'm repeating a previously posted question, but I couldn't find one. In the top right corner of the dashboard there is a "New Message" button, when I click on it I see what looks like tickets (some are phone tickets). What is the difference between the tickets listed in the "...

We are running OTRS version 2.4.7.
If we would like to update to 2.4.9, would we need to install 2.4.8 beforehand, or does the 2.4.9 package include changes made to previous update packages?
Thank you for all your help.

Wow, thanks. You are awesome.

Thanks crythias, youre great.

Thank you

Is there a way to create phone tickets without entering an email address for the customer? Some of our customers simply do not use email or check it often enough.

Is there a configuration parameter that allows the automatic emailing of an external note added to a ticket?

Im not finding much information in the OTRS manual about "free fields". What are ticket free fields? Could someone please explain this to me?

Thanks in advance for any response.

Is there a way to add multiple email addresses for customer accounts in OTRS? Say we have a client (CompanyABC) that has set up a customer account with our OTRS installation. If the person that receives the email for that account is out of the office, and another employee would like to add a ticket,...