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- 10 Nov 2010, 23:16
- Forum: Developers
- Topic: Creating a new ticket module
- Replies: 0
- Views: 1117
Creating a new ticket module
We've just started using OTRS in our company to get a grip on our workload and I need another ticket type besides phone and email; "Desk". I've looked into copying the various phone ticket files (or part of it) into TicketDesk files, replacing ticketphone references with ticketdesk. I do g...