Znuny Open Source Ticketsystem

Great! Thanks!

I am finally making the journey to a fully updated version of OTRS. Last week I was on version 2.4.15. I am now on version 3.0.22 and would like to continue down the upgrade path. I read "If you are running a lower version of OTRS you have to follow the upgrade path to 3.0 first (1.1->1.2->1.3-...

crythias Thank you for the information! I will keep that saved in case I have problems in the future. There are several areas where I am a complete newb regarding OTRS. One of them is the Core::Sendmail settings. I hadn't ever had to configure outgoing email settings before within OTRS and I wasn't ...

Anyone?? I am able to get this to work correctly on SugarCRM but if I don't pay for their enterprise software I don't get a ticketing system. I even attempted to install the newest version of OTRS and the exact same settings that worked within SugarCRM don't work in OTRS...

This issue isn't resolved but I attempted to make one last effort before closing this. I have since installed a new instance of OTRS that we have been using for a few years now.

It has been some time since there was a reply to this. I attempted the last recommendation by using YAST to "Update unconditionally" for mod_perl. When attempting to login I am still getting a download pop-up for index.pl. I have included the otrs.conf from /etc/apache2/conf.d below. # -- ...

Our email server requires SSL and is using port 993 for the Incoming Mail Server and port 465 Outgoing Mail Server. After we changed to SSL I was easily able to get inbound email working by changing the port number from 389 to 993 in my Config.pm. But, I am completely lost on where to configure the ...

I am very apprehensive to try and re-install perl. OTRS is running on SLES and when I access the yast2 via the command line to try and remove to re-install apache2-mod_perl apache2-mod_perl-dev I get an error saying that OTRS depends on it. The only option it gives me is to uninstall OTRS along with...

Trying to troubleshoot this I added LoadModule perl_module modules/mod_perl.so to httpd.conf and tried "apache2ct restart" and I got this error "httpd2: Syntax error on line 104 of /etc/apache2/httpd.conf: Cannot load /srv/www/modules/mod_perl.so into server: /srv/www/modules/mod_perl...

When I try to login and I tail the /var/log/apache2/error_log I get "[Fri Oct 29 08:27:17 2010] [error] slurp_filename('/srv/www/htdocs/otrs') / opening: (2) No such file or directory at /usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi/ModPerl/RegistryCooker.pm line 541". I am not...

I have used OTRS for years but just recently gained a position where I am administrating it. I am having an issue that I don't quite know how to resolve. When I try to login to OTRS I get a download pop-up for the index.pl file. It doesn't matter if I download this file or if I cancel the download e...