Znuny Open Source Ticketsystem

In the Edit section Attrributes to be printed contains Escalation, FirstResponse, Update and Solution Time, but
there is no PendingReminder Time. Selecting pending reminder in the State field of the edit section doesn't help.
Danke for any tip.
OTRS 2.4.7, Ubuntu 10.04.

OTRS 2.4.7, ITSM 2.0.3, Ubuntu 10.04, Installation problemlos, sieht alles gut aus; aber Changes "starten" nicht; "Actual Start" time bleibt leer, Change State bleibt auf "Requested " stehen; WorkOrder state auf Created ; etliche Conditions probiert, ohne Erfolg. Muss man ev. was via SysConfig ...

When trying to add a Change clicking "Change" and "New" buttons in the navigation bar, there is no template
to select in the "Select Change Template" window. Any idea how to add/configure templates?
OTRS 2.4.7, ITSM 2.0.3
Vielen Dank in advance!

this sounds like CI class not configured
reinstall general catalog?
Danke Wolfgang,
there is no REINSTALL option, so you have to probably uninstall first; and UNINSTALL ends up in "can't be
uninstalled because of dependencies". Will now do a complete new installation; not a big deal since ...

When clicking the "Service" button in the navigation bar I get ->
Software error:
Can't use an undefined value as a HASH reference at /usr/share/otrs//Kernel/System/Service.pm line 450
Syslog only shows ->
Tue May 24 14:49:39 2011 error OTRS-CGI-10 Class not found in database!
ITSM Installation ...

How can I change the colors of the "Created" and "Closed" lines in the
7 days stats graph?
Dankeschoen!

When creating a ticket using Arabic as frontend language the ticket
Subject text appears corrupted when displaying in Agent Dashboard.
Changing LogModule::SysLog::Charset from UTF-8 to iso-8859-1
works fine for the body text but "Subject" text remains corrupted, e.g.
Subject: ÈÑäÇãÌ äíÑæ
Switching ...

Thank you very much, seems to work for me, as well, however for body text only;
"Subject" text is still corrupted, e.g.
Subject: ÈÑäÇãÌ äíÑæ
Any idea?
Dankeschoen!!

When submitting a ticket with Arabic Subject and Text I get the following error message:
"Wide character in syswrite at /usr/lib/perl/5.10/Sys/Syslog.pm line 482"
In the Agent Dashboard the ticket appears as "New Ticket"; however, the subject is displayed as question marks similar to ...

Customers should still be able to reply via email.
Hi Crythias,
as far as I can see customers can only reply on a specific ticket when they have "rw" permissions on the Queue
containing the ticket.
Please, correct me if I'm wrong.
In our case, we have a "Default" queue for all new tickets and a ...

We have the same problem; as soon as a ticket is moved into another queue the customer
still can see the ticket (what we want) but cannot reply, neither via note nor via email!?
We also use customer group support to ensure all tickets go into one queue and customer
can choose a certain service/SLA ...

Hallo,
ich habe ein SLA mit 240 min (1-st response), 2880 min (update response), 5760 min (solution response).
Kein "Calendar", kein "Notify by" ("-").
Angezeigt werden aber im Ticket ueber 22 Stunden 1-st resp, 99 Std. update resp und
240 Std solution resp. Hab auch schon mit "Notify by" "gespielt ...

Super, danke!

Hallo,
wie kann ich eine Liste der eingeloggten user erzeugen, zBsp nur "user name" und "logged in since", ohne den overhead, den
"System Log" oder "Session Management" erzeugen.
Thanks

what do you mean by "AD"?
--heinrich

Hello,
in our IT organisation each one can be Agent user and customer user at the same time.
Can both have the same email address without causing problems/conflicts (email loops)?
We are using OTRS 2.4.7.
Many thanks in advance
--heinrich