HI
We have a group email id for our team. When ever client send a mail(ticket)from his mail-id(like gmail.com) to our group email id all of our group members will receive email. But now we want that mail(tickets) should come in otrs dashboard also.
We configured POP3 Account properly But we are ...
Search found 3 matches
- 06 Jan 2011, 07:53
- Forum: Help
- Topic: Need Help regarding POP3
- Replies: 1
- Views: 1362
- 10 Nov 2010, 16:59
- Forum: Help
- Topic: Adding New State Types
- Replies: 14
- Views: 16049
Re: Adding New State Types
Yes,
Problem solved
Thank you very much crythias
Problem solved
Thank you very much crythias
- 10 Nov 2010, 16:13
- Forum: Help
- Topic: Adding New State Types
- Replies: 14
- Views: 16049
Adding New State Types
Hi,
I facing a problem that i like to add some new state types like In progress, assigned, Resolved Successfully, canceled ...along with the predefined state types 'closed successful', 'closed unsuccessful', 'merged', 'new', 'open', 'pending auto close+', 'pending auto close-', 'pending reminder ...
I facing a problem that i like to add some new state types like In progress, assigned, Resolved Successfully, canceled ...along with the predefined state types 'closed successful', 'closed unsuccessful', 'merged', 'new', 'open', 'pending auto close+', 'pending auto close-', 'pending reminder ...