Looks like a winner. I never really paid attention to Generic Agent: seems like a huge mistake.
Thanks for your answer
Search found 2 matches
- 09 Nov 2010, 18:14
- Forum: Help
- Topic: Bulk update on tickets
- Replies: 2
- Views: 1417
- 09 Nov 2010, 17:36
- Forum: Help
- Topic: Bulk update on tickets
- Replies: 2
- Views: 1417
Bulk update on tickets
Hi everyone. We have some inactive users in our OTRS: these users have some of the tickets blocked and I need to unblock them so that other users can take actions on them. As far as I can tell I can select max. 25 tickets and perform a bulk action with them (such as unblocking). However 25 tickets a...