Znuny Open Source Ticketsystem

In my case, when I called call ArticleSend I not send the information about attachment. As I said, when you create a ticket object and article OTRS automatically creates the folder on disk where you can put the files. The only thing I forgot to tell you is that you must pass the following parameters...

Hello, I had the same problem and I had just arrived at a possible solution. But I had not more time, so I had to find an alternative. Through the web services I create the ticket and the article. Then I transfer the files via ftp in the folder reference. OTRS, if set to save the attachment to disk,...

Hello,
Does anyone know how to transfer a pdf file using soap? I able to transfer a txt file but when I try to upload a pdf file I have got an error of encoding

Fatal error: Uncaught SoapFault exception: [Client] SOAP-ERROR: Encoding: string '% PDF-1.4% \ xc7 ...' is not a valid utf-8 string

Thanks

Hello, the link you sent me shows how to open a ticket but not how to attach a file to the ticket. In the second link I saw that it is possible to use ArticleSend attach a file. I have to do some tests. Have you got sample code?
Thank you so much

I don't have a code because I don't know how to do it. Have you got any idea?

Thank you

does anyone know if is it possible and how can I open a ticket via soap and attach a file to the ticket via soap? It 's very important.
Thanks

Hi,
have you find the solution? I have the sam problem.

Thank you
Francesco