Znuny Open Source Ticketsystem

Hello Team ,

is there a way to allow an agent to edit (add/edit/remove) list of Customers without giving admin rights to an agent ?

Right , I was under impression what I have seen it somewhere. Thanks for the advice !

Thank you . Will create script to import them directly to database

Does it harm if I change "required" field to NO ? I really do not need customer to login , just need for tracking purposes.

Hello Team,

Is it possible to bulk import list of Customers/Customer Companies to OTRS ?



Thanks !