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- 24 Nov 2010, 12:06
- Forum: Help
- Topic: connecting old tickets to new customer accounts
- Replies: 2
- Views: 1379
connecting old tickets to new customer accounts
It’s not easy to find best practice info on OTRS. I was trying to find info about the following problem, so far to no avail: We had customers sending in tickets without creating customer accounts for them. Thus, john@home.com would write an email, a ticket would be created and solved – over time, he...