Znuny Open Source Ticketsystem

Many thanks. It's working fine !

Impossible to use properly this feature ! ok, so GenericAgent.pm don't work. I tried to add a GenericAgent task : Escalation task for "first response time reached" Schedule : Each 10 min Ticket filter : Queue : All queues, except queue "Escalation" Escalation - First response tim...

Hi, Right now, when attachments with a ticket, article, the files are stored in my database (Mysql). I will need to store the attachments in a folder on my site. Is-it possible to configure, Attachments --> Stored in folder ? I didn't find a configuration menu in the admin (or not understood :-)) Rgs

Hi, Thanks crythias, I tried to configure a task in the GenericAgent and it's working fine. But i have some interrogations ... in my case, i need to notify before the escalation. Notification at the threshold (x % configured in SLA). So ... When time before escalation is x % (configuration of the SL...

Many thanks jojo
Rgs

Hi, Same problem with OTRS 3.0.4. I tried to create a agent as user with "rw" and as admin with "ro" (read only). When i'm logged, i have no "admin" menu in the navbar. Is it necessary to add a "ro" entry ? (like "user" when i want to use ro, in conf...

Hi, I'm looking for the configuration : escalation notification by email. I explain ... - I have customer, with service, with SLA Escalation - first response time (minutes): 120 (Notify by 80%) - I need OTRS sent a email when time is 80% of 120 minutes. Email can be sent to users who subscribed to t...