Znuny Open Source Ticketsystem

I am still running v3.1.11, and have tried versions 3.2, 3.3, and 4

...however...

I use LDAP for customer lookup, and it is TERRIBLY slow in 3.2+ versions. It is very noticeable and unacceptably slower. It does work - but it very slow. It works *just fine* with v3.1.11

...any suggestion?

...anyone have any useful advice/tutorial for how to configure an ACL? AND...I've tried every example in the online docs (of course, modified the values to match specific queues/priorities/etc, within our build).

I don't doubt that ACLs work...but...they DON'T work for me!!

Thank you for ANY help ...

nin1106 is "on target". If you have installed Perl, then uninstall it. The Windows Installation will install everything for you. As crythias said, be sure that IIS isn't running either.

Hi,

I am totally new to this and have been trying to install OTRS Help Desk v3.3.6 using the Windows Installer ...

Objective: If queue = 'Network', restrict priority to '1 Very High' and '2 High'

...so, I copied the code below into Config.pm. I open a new Phone Ticket and select Network Queue - but the Priority dropdown doesn't change. ...what am I doing wrong?? I've read the ACL documents, and tried to copy ...

Here is my config for customer AD SSO, and for the customer DB integration with AD.

...read carefully...you need to update with your specific domain settings.


# --------------------------------------------------------------------------------------------------------
# Customer Database ...

Thanks...I upgraded to 3.2.10, then 3.3.4....all is well!!

I am running 3.1.11 on Windows (Apache and MySQL), and wish to upgrade to 3.3.4.

I have a DB dump, and export of sysconfig. What is the proper upgrade path? I've read that I have to upgrade to every release. Can someone please explain the guidelines for upgrading??

Thanks!
Kevin

How do I add (or change) a column in the AgentTicketLockedView view?

Agree (http://doc.otrs.org/3.1/en/html/features-of-otrs.html#id608937) - OTRS reports "New custom field types (e.g. custom field type dropdown with an external data source) can be added with small effort as the fields are created in a modular, pluggable way."

...can be added with small effort ...

So with all this thread - I was also lookingn to solve this issue - why is this calendar function still mentioned in the manual of version 3 then!?
Where to point to get it kicked out - or better - mentioned, that it does not exist anymore!?

There are a lot of people running around looking for the ...

Hello All,

Has anybody installed OTRS on VMWare? Can you share some thoughts on it in terms of performance and other factors that need to be considered pls?

Thanks.
Best Regards
Chetan

We are running 3.0.4 on Windows 2008 in VMWare. Runs performance isn't great, but I can't compare since I ...

How can you set an SLA to their service?

IE

3 Services, and each service has 2 unique SLA's, how can one force a default SLA for each service when the ticket comes in? I am thinking i need to reference the email address from with services for that email address, then set sla, but how?

cheers ...

Sorry, let me clarify.

If a ticket is created by an agent, how do I force the SLA to a specific/default SLA? Currently, it defaults to "-".

Thanks!

I want to create ALL new tickets with a default SLA (ie, Standard) for all my customers. The Agent can choose a HighPriority SLA for business critical LOB applications/incidents, but otherwise, I want ALL new tickets to be assigned an default SLA.

Currently, it will show me the list of SLAs to ...

After a LOT of trial and errors, I finally came up with a config that actually worked! (below)

Mind you - this config works for me, and I am using v3.0.3 on Windows 2003 server, and the customer can authenticate against LDAP, and the customer database is actually LDAP (Windows 2003 Domain ...

I am trying to install OTRS and connect to LDAP. I have Agents and Customer Authentication working, but I can't connect the customers to LDAP. I am using the SAME LDAP connection user/password, but the error seems to point to an connection error.

Here are the errors...

Customer gets this error ...