Znuny Open Source Ticketsystem

sending the email is no problem at but it 's sending SMS to phone is where the problem lies.but since you said once am able to know the my wireless carrier all i'd need is to input this on where am meant to put the meail address in order to send sms to phone?

So what you are saying is that once i have the SMS gateway of a wireless carrier I'd be able to send email as SMS to a phone.
Is there any other settings that I'd need to configure on OTRS?

So invariably, where and how can i add to the OTRS?
Presently am in Nigeria and I'd love to implement for one small-sized coy that really needs trouble ticket app.
Therefore, is there a way to look for any e-mail to SMS gateways in Nigeria to be able to do this?

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Dear House,

I need to know if it is possible to install a module that can send out Alert/Notification from OTRS to Phones.
If possible how can i install and configure OTRS 3.0.3 to do this.


Br,
Manuel

Thanks for your timely response Earwax

Dear House, I have two issues am facing presently as regards configuration of OTRS.If i must say am a newbie on linux. 1. I need a step by step on how to install cron job for OTRS 3.0.3 on centos 5.5 cos when i did "crontab -l -u otrs" i get no cron job for root. 2. Under email configurati...