Znuny Open Source Ticketsystem

Hello, I could see several erros entries in my otrs's system logs : ex : Ticket [2011022402000196] unlocked, current owner is invalid! PS : for information i use LDAP auth backend. The mysql auth backend is disabled, and the Admin default (mysql) account is disabled, maybe a connexion between these ...

Thanks a lot, solved !

But i'm using the SystemMonitoring to auto-close Nagios tickets, do these settings both set to "no" not affect this function ?

They are both configured to "Yes" in the admin pannel interface

There isn't any reference to "General" or "ITSM" in those files

Hi, I've some error logs in my syslog : OTRS-PostMasterMailbox.pl-01[31394]: [Error][Kernel::System::PostMaster::Filter::SystemMonitoring::new][Line:47]: Module Kernel/System/GeneralCatalog.pm not found! OTRS-PostMasterMailbox.pl-01[31394]: [Error][Kernel::System::PostMaster::Filter::SystemMonitorin...

I UP this topic cause the problem came back, and this time i don't know how to fix it.
Any idea would be appreciable

Thanks in advance

Thanks

Okay thanks.
And no way to disabled this checkup ?

Hi, I have a notice in my logs : User: root@localhost authentication failed, no LDAP entry found!BaseDN='ou=Users,dc=kaliop,dc=loc', Filter='(uid=root@localhost)', (REMOTE_ADDR: 192.168.1.100). Don't know why the Root account is trying to "log in" (root@localhost is a mysql account, don't ...

^UP^

Hello, I'm having some troubles with my OTRS instance. My environment : Linux Debian Lenny, OTRS 3.0.4 Sometimes there's a freeze and users (customers and agents) can't access to the otrs's website. I found some entriers in the OTRS's System Logs pannel, and i think we can connect the problem and th...

I've uninstalled / reinstalled SystemManagment and everything seems up again.
Thanks a lot !

otrs-3.0.4/Kernel/Config# ls Defaults.pm Files GenericAgent.pm GenericAgent.pm.dist GenericAgent.pm.examples NagiosCheck.pm.example find . -name "*" -exec grep -Hn "GeneralCatalog" {} \; Not any GeneralCatalog in /Config files Edit : otrs-3.0.4/Kernel# find . -name "*"...

Okay,

I've removed FAQ module and SystemMonitoring module too and tried to send another mail ticket.
Still the same problem (and error logs) =/

I have upgraded the faq this morning from 1.6.91 to 1.6.92 (If i correctly remember the 1.6.91 wasn't a beta one) and still have the problem (both faq versions)

There isn't any ITSM module listed in the OTRS module pannel.
I've these modules :

FAQ 1.6.92 xxx The FAQ/knowledge base.
Support 1.2.6 xxx Verifies System settings and gives performance tips.
SystemMonitoring 2.2.1 xxx Basic mail interface to System Monitoring Suites. Also [...]

Hello, I've done everything detailed in this post but there's a problem after upgrading : When i make a new ticket by sending a mail : I receive a mail to notify me there is a new ticket, but there isn't any new ticket displayed in the dashboard, and there isn't any customer notification anymore o_O...

Okay !!

I still don't understand a part : Isn't there any database modification when you upgrade from otrs-3.0.3 to 3.0.4 ??

Thanks for your reply,

Somebody could confirm about the /var directory please ?

Nothing to do with the database to upgrade ???

4. Re-apply any customisations you made to 3.0.3 (where necessary)

Otherwise, you can Export / import customisations from the Panel Admin.

jojo wrote:whats you operating system

Sorry, i'm on Linux, debian Lenny.
I've installed OTRS from sources.

Hello, I was wondering what is the best procedure to upgrade a 3.0.3 OTRS production install to the 3.0.4 one (Source Install / Debian Lenny / MySQL5) ? The procedure given with the package seems outdated / kind of incomplete. I've made a database dump, also backed up my /otrs directory and the sett...