Znuny Open Source Ticketsystem

Hi, I already have OTRS set up and I'm very happy - I use it as part of an MSP business to track tickets as they come in. What I'm looking to do now is extend things so that not only can I keep track of work units, I can also keep track of any items I've bought for a customer with a view to invoicin...

Solved the "change the word SLA to Service" issue - in case anyone wants to do something similar, I added a translation for British English thus: Original: $Self->{Translation} = { 'May_long' => 'May', With my change: $Self->{Translation} = { 'SLA' => 'Severity', 'May_long' => 'May', Now, ...

I'm using OTRS 3.04 and I want my customers to be able to choose the service and SLA but I don't want them to change the queue. I've set Ticket::Frontend::CustomerTicketMessage###Queue to "No", but when I do this, the customer new ticket form doesn't load the list of services or SLAs. How ...