Znuny Open Source Ticketsystem

Good morning

HAVE AN INTERESTING QUESTION TO BE DONE.

IS THAT I WORK FOR A COMPANY THAT PROVIDES SERVICES OUTSOURCING TO OTHER COMPANIES, THE QUESTION IS MINE, I CAN HANDLE OTRS MAKING BODIES OR JUST FOR A COMPANY CAN ..

EJ: I AM BUSINESS AND NEED TO GIVE SUPPORT XXX BUSINESS YYY - ZZZ - AAA THE ...

BUENOS DIAS

TENGO UNA PREGUNTA INTERESANTE POR HACER.

RESULTA QUE YO TRABAJO PARA UNA EMPRESA QUE PRESTA SERVICIOS DE OUTSOURCING A OTRAS EMPRESAS, LA PREGUNTA MIA ES , OTRS LO PUEDO MANEJAR REALIZANDO INSTANCIAS O SOLO SE PUEDE PARA UNA EMPRESA..

EJ: YO SOY EMPRESA XXX Y NESECITO DARLE SOPORTE ...

thanks for your help and solve the problem

hello, what a shame to ask this help, but could you be a bit more explicit because as I say I am new to it and I'm learning slowly. thank you very much for your prompt reply and for your help ..

buenos dias compañero no se si esto te sirva de ayuda a la preguta que realizaste..



OTRS ITSM is the first ITIL compliant and Open Source IT service management solution. The software carries the PinkVerify (TM) Stamp of Approval for 6 ITIL processes.
OTRS ITSM Installation Requirements
In order ...

good morning

I am new to OTRS and I am trying satisfactorily, but it turns out I have a problem or if it's not a problem ......

is that when creating the tickets either through the customer interface or the index never gets a consecutive numbering of the ticket, it performs random I wonder if ...

buenos dias

soy nuevo en el mundo de otrs y lo estoy probando satisfactoriamente, pero resulta que tengo un problema o no se si sea un problema......

resulta que al momento de crear los tickets ya sea por la interfaz customer o por el index nunca se lleva un consecutivo de la numeracion del ticket ...