Znuny Open Source Ticketsystem

Hi

I recently upgraded from 2.4.7 to 3.0 and finally to 3.1.12, as instructed in the documentation. Everything works well except a notification I had created in 2.4.7 under Notification (Events) to send a notification to the customer when their ticket was closed no longer works. I have tried to ...

Hi

We use a Lotus Notes LDAP Directory to provide Customer Info. However, several attributes have duplicate names. For example, "department", has two instances. I would like to include both instances but can't get OTRS to pick up the second instance of this attribute. It just displays the value of ...

Hi

Is it possible to change the Pending Time for Pending Reminder notifications from the default value of 24 hrs?

Thanks
Bob

Hi

Our system uses two separate group of queues; one for customer requests and the other for internal IT communication. For example,

Helpdesk
Helpdesk::Queue1
Helpdesk::Queue2
Helpdesk::Queue3
Helpdesk::Queue4

Internal
Internal::Queue1
Internal::Queue2
Internal::Queue3
Internal::Queue4

Only the ...

Hi

CentOS 5
OTRS 2.4.7

Our OTRS systems supports numerous locations and certain locations would like to include a URL to allow the customer to complete a survey when the ticket is closed. Not all locations require this link. So I need two notifications on the Close event; one with a URL link to a ...

Hi

Did anyone ever manage to locate a simple step-by-step guide on how to configure Change Management using OTRS ITSM?

Thanks
Bob

Yes, I have read the manual and have added the Agents to the Change Manager's
group but still get "Input invalid" regardless of the format I use to identify
the Change Manager. For example,

agent_login (Agent Name)
"Agent Name" <agent@email.com>

all fail.

Thanks ...

Hi

We have been using OTRS for some years now just for the helpdesk function. We now have a need to implement a Change Management system and are considering OTRS ITSM, which I am now evaluating. However, I have encountered a difficuty when I try to edit a change request using the Involved Persons ...