I have question....is there variable <OTRS_OWNER_UserLastname> ???
Thank you
Search found 4 matches
- 18 Apr 2011, 08:53
- Forum: General
- Topic: [SOLVED] Variables in responses and notifications
- Replies: 4
- Views: 3326
- 16 Feb 2011, 20:04
- Forum: Help
- Topic: notify by percentage
- Replies: 4
- Views: 2488
Re: notify by percentage
OK, now it works...thank you
- 25 Jan 2011, 15:21
- Forum: Help
- Topic: How to configure Escalation notification by email ?
- Replies: 6
- Views: 18626
Re: How to configure Escalation notification by email ?
Hi , i have i my directory \Kernel\config
default.pm, genericAgent.pm.dist, GenericAgent.pm.examples.......which can i edit? genericAgent.pm.dist?
Thanks
default.pm, genericAgent.pm.dist, GenericAgent.pm.examples.......which can i edit? genericAgent.pm.dist?
Thanks
- 08 Jan 2011, 15:13
- Forum: Help
- Topic: notify by percentage
- Replies: 4
- Views: 2488
Re: notify by percentage
OK, but i would like to know, how it will notify? By email? Because it does not work in my environment.Should i set it somewhere? Can you help me?Mothra wrote:It means that within x% of the escalation time, you will get an advance warning email, informing you when the ticket will escalate.
Thanks