Znuny Open Source Ticketsystem

:( so i decided to upgrade my version from 3.0.4 to .6 and i am not sure what happened. i decided to start all over and wipe the SQL database, remove the front end files (/opt/otrs) and i re installed per guide from the wiki. i copied over my Config.pm that i had successfully working LDAP config and...

you should brush up on LDAP and how servers query information. referer to http://www.ldapman.org/articles/intro_to_ldap.html and take a gander at it. it will explain alot. basically your domain is set up like a tree Distinguished name organizational unit organizational unit it looks similar to this....

i finally got it thanks for the help, i setup IMAP and used the login account.


works just perfectly, ideally i would have liked to not use IMAP, however, it works how i want it too! i tried starting POP before and it errored out, thats why i asked for some suggestions

perfect! now all i need is time to figure this out I've been configuring tough-books and computers at work lately and haven't had much time to explore.

now if i get it setup can i have users send email to Support@domain.com for example, (my domain) and it generates a ticket and a ticket number?

instead of using a CN, have you tried using just the domain? thats how i pull my users


'DC=iks,DC=local'; your domain is iks.local? just use that. it will pull Every user.

i'm having issues reciving Emails to OTRS. they reach the inbox of the user i'm using on our exchange 2003 server, however, i am lost as to how to link them together. i've done my searching for the majority of my custom install, however, i'm at a standstill with this. we are using 2003 without pop, ...