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- 14 Jan 2011, 08:33
- Forum: Help
- Topic: How to merge duplicated new tickets automatically?
- Replies: 1
- Views: 983
How to merge duplicated new tickets automatically?
Hi All, Situation: A customer sends an email to OTRS and cc to 5 associated persons. And the OTRS creates a new ticket for this customer. The 5 persons all "Reply ALL" the email (of course cc to otrs) and OTRS creates 5 duplicated tickets for the 5 persons. My Question is, is there a way t...