Znuny Open Source Ticketsystem

Hi,

is there a possibility to show part of the cmdb in the customer view? I would like to assign items to a specific customer so he can see a short "inventory" with the linked tickets, and history etc.

thanks,
gavu

Hi,

I cannot seem to figure out how to add categories to the overview. Right now I have these options:

All Computer Hardware Location Network Software

but i would like to add monitors, servers, etc
could anyone help me on that?

thanks,
gavu

found it, thanks, i just had to open my eyes

Wolfgangf wrote:No need for programming - use the Import/Export Module for this

Hi,

I have to create a script to add a lot of computers to ITSM, I would like to create a scheduled task that runs a sql statement. Could anyone help me with some documentation about inserting hardware via sql?

thanks,
gavu

Hi ponomy,

personally I use LDAP and works flawless http://doc.otrs.org/3.0/en/html/custome ... ckend-ldap

Good Luck,
gavu

Hi,

is there a way to assign items to a specific company? I have a list of items and it keeps growing and would like to have a view over the company's hardware/items

thanks,
gavu

hallo,

ich moechte den kunden durch einem external note sagen "alles ist ok, bitte testen und nachher werde ich den ticket schliessen". ist das moeglich? vielleicht ein custom-note einstellen...

vielen dank