Znuny Open Source Ticketsystem

Hello, How can I deal with update time fulfillment? In SLA is configured the Update time. When new ticket is created, you have there count-down time to react/update/resolve the ticket. Which action must be made to "disable" update time count-down? Or what I have to do to fulfill update tim...

Ok. We can close this discussion. I understand the purpose of Service management in OTRS. I've just gave a notice, that for me it is uncomfortable to have unneeded services in my list. It is not so easy manageable. Thank you. I stay with OTRS::ITSM. ... OTRS is the one and best solution what I found...

I've tried to reuse the old one. For me it is ok - in my case.
I'm able to change the name of service! That means ... it is OK or NOT?
What , if that service "was" connected or assign to customer? I've got no warning. - and ... The service was active.

Hi,
You are running apache2. So what about rewrite rules in apache using mod_rewrite?
Here you can find guide http://httpd.apache.org/docs/2.0/misc/rewriteguide.html

Regards
vanoastro

Thanks for response, but ... We are currently just configuring services and SLA's. That means, that we have "clean" system, without any incident in it. ... After discussion with customer we decided delete some services and build new SLA's. BTW: in time, we can use Service Improvement Plan ...

Hello all,

I want to delete services or SLA's which are not needed anymore. I run OTRS 2.4 and ITSM 2.1.1.
There is only possibility to add new, update existing or set it as invalid (invalid-temporary).
How can I delete one?

Thanx for response
Regards
vanoastro