Znuny Open Source Ticketsystem

Hello! Sorry for the late answer. It did work, thanks a lot for the help! :) Anyway, even though it seems now to me really obvious for me now (because of the analogy with the multiple Customer backends) it didn't seem so obvious before, as it was not documented. Once again, thank you very much :) Ki...

Oops, I've missed something. What i meant is if it is possible to have them working at the same time. I have tried the Database authentication and the LDAP authentication. They both work perfectly, but i can't put them working at the same time. This article http://doc.otrs.org/3.0/en/html/auth-backe...

Hello,

Does anyone know if it is possible to have both LDAP and Database login for agents?

I have been searching and it seems like it is not possible, but if someone has implemented this kind of solution, I would appreciate the help

Thanks in advance,
Pedro

Any help will be welcome. I really need to be able to send Auto Responses

Thanks a lot,
Pedro

Queue's email address: otrs@company.com

what email address is otrs trying to send the autoresponse: customer.name@customercompany.com

Hello, Thank you for the reply. I think that is not the case. Maybe it is related with the fact that the customer actually sends the e-mail to a mailing list? In our case we've got the following... 1. Customer sends an e-mail to support@ourcompany.com 2. support@ourcompany.com delivers the e-mail to...

Dear all, I am getting the following error when I try to send an auto response for any user: Sent no 'auto reply' for Ticket [ticket #] (<email@domain.com>) because the sender doesn't want a auto-response (e. g. loop or precedence header) I understand this is happening because of a specific header i...

By the way I know I can install it by my own installing the source and following the upgrade instructions, but I would prefer to avoid the hassle.

Another question I have is... How long does it usually take since a new version is available in .rpm to become available in .deb?

Thanks in advance!

Hello! I am using an Ubuntu Server with OTRS 2.4.7. All went fine in the beggining. I found a debian package to install the application on its version 2.4.7 and I had no problems. Now I would like to upgrade to some 3.0 release, but i can't find any debian package. Is there any source? I searched an...