Znuny Open Source Ticketsystem

I'm getting the following error message in syslog: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: [Wed Sep 28 11:40:02 2016] otrs.Daemon.pl: using SSL support of Net::POP3 3.05 instead of SSLGlue at /opt/otrs/Kernel/cpan-lib/Net/SSLGl...

There used to be an option to turn off PDF printing. Was that option removed in OTRS5?

I'm using OTRS 5 and one of our queues receives HTML email from a web form with tables. When printing the HTML is no longer shown. Is there a way to print the HTML tables in the PDF?

We found the problem. The attachments not working led us to the right place. Basically this was the result of the upgrade. There were some database and schema changes that didn't happen correctly even though the scripts were run. We added the 'disposition' column to the article_attachment table.

Attachments are also not working. Maybe the two are related?

jojo wrote:yes, because html is stripped of. To show HTML bodies OWTRS would need it as attachment (as multipart mime message)

Really? Why did it work fine in OTRS 3.3?

Ok, here's some more info. If I look in the 'article' table that body has no html, but is marked as text/plain. If I find the article in the 'article_plain' field then the html data is in the body.

jojo wrote:HTML should not be saved in the article table. CHeck if PostmasterAutoHTML2Text is set to yes.

I've switched this setting back and forth serveral times before I posted here, but it doesn't not change anything. I'll leave set to Yes.

The sending form has a check box for either plain text or html.

All the html is stored in the database, so I'm pretty sure nothing is getting stripped, OTRS just isn't displaying it. I can check to see if the form can send both, but I'm not sure it will matter. Like I said this worked fine in 3.3. Is there a SysConfig setting to check?

Message sent, thanks again for looking at this.

Thanks, I really appreciate the help, but I'm concerned with posting the full email header in a public forum. I'll send you a private message.

The Plain Format view shows all the html as well as:

Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: 8bit

So that tells us that it's getting into OTRS and being stored in the database. I just need it to display in the Ticket View.

What's the best way to do that? Do you want a screenshot or is there another way?

We just migrated from OTRS 3.3 to OTRS 5. We also needed to upgrade the host. Standard upgrades weren't working so we built a new box and moved the data and settings over. We use POP on several email accounts to get new tickets into the queues. One of the accounts is fed by an online form and the em...

We've been using OTRS for several years now at our departmental helpdesk and have gone through several upgrades. We are currently on version 3.0.2. When we go to assign a new owner to a ticket, the new owner select box has quite a few empty slots at the top. In the screenshot you can see that I'm sc...