Znuny Open Source Ticketsystem

Unix time, thanks a lot!!!

As per my knowledge that's in minutes. Thank you for your answer, but there's something that I don't understand. For example I've a ticket that has: - create_time:2011-01-28 09:50:05, creation_,Escalation_start_time=1296206104, escalation_solution_time=1296204873. - From the history of the ticket I...

Hello, I'd like to understand which is the unit of measure of the fields that describes timing for tickets on database. For example on the ticket table there are escalation_start_time, escalation_solution_time,... My target is querying my database to publish on a report which are the timings to reso...

Hello to everybody. I've a problem with my OTRS. Everyday the system creates two new tickets in the Raw queue. These are the tickets: From: root@myDomain (Cron Daemon) To: otrs@myDomain Subject: Cron <otrs@myDomain > [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a > /dev/null Created: 01/...

Basically, you don't want to have to select the next state based upon the response you choose. Yes, this is my target. Thanks a lot for your explanation. I'm not sure that's a possibility out of the box. It would make for a nice enhancement request. Do I have to consider to amend my topic title to ...

can you give an example? Why wouldn't a new ticket state be "new" or "open"? Thanks for your reply. This is the example. I get a ticket. (STATE NEW) I send to the client an "acknowledgement" response that I received the ticket. (STATE OPEN) Then I resolve the ticket. W...

Hello,
I'd like to change the "New ticket state" default value depends on the type of chosen response.
I was not able to find something about it in the administrator manual or in the forum.
Could you please help me to resolve the problem?
Thanks in advance, have a nice day
Dxor