Znuny Open Source Ticketsystem

If anyone is able to help i highly appreciate.

Here is the last error log for /var/log/httpd GNU nano 2.3.1 File: error_log-20170326 [Sun Mar 26 18:09:49.053558 2017] [core:notice] [pid 15373] SELinux policy enabled; httpd running as context system_u:system_r:httpd_t:s0 [Sun Mar 26 18:09:49.060133 2017] [suexec:notice] [pid 15373] AH01232: suEXE...

Hi Guys, After several attempts, and browsing through loads of documentation i managed to migrate the database, using the following approach; -> Installed MySQL Workbench -> Connected to both databases (Windows/CentOS) -> Used Database Migration Wizard After the above was complete staring otrs using...

Thanks Florian will consult the config.pm file.

Regards,
Mike

I believe their is a misunderstanding or i haven't explained myself correctly. The problem is with the mysql database of OTRS on windows; I cannot find a database on this system named otrs to extract, from mysql when I execute show databases it does not display any database named OTRS, instead it li...

Hey root, First of all I apologize for the late reply, the problem is that this is a side project and only work on it during weekends. With regards to the instructions given i followed them but could not succeed. The problem is that when i'm executing show databases in mysql it is showing only two, ...

Thanks, will test and revert back with feedback.

Thanks for the prompt reply, will have a look at the highlighted setting. With regards to the database dump, windows is using mysql while centos is using mariadb. I know that both are mysql variants but im not an expert on the subject. When you say a dump, can i just make a copy of the database move...

Dear all, I am currently trying to migrate an OTRS 3.3.13 installation from Windows to CentOS 7, the plan is that after this is successful i will upgrade OTRS to the latest version. I'm currently following this tutorial to clone database from windows > linux; https://otrs.github.io/doc/manual/admin/...

Dear Florian, Thank you for your feedback, i understand that perl and cron are both not part of OTRS but its the same with Linux, so this would not solve my issue if I used such platform. As for old version of OTRS, unfortunately i don't have any option as the requirement is to have this available o...

Hello, I'm having problems having creating tickets automatically by sending emails to mailboxes set in OTRS. Basically if I do a manual fetch from the admin panel within OTRS retrieves email and works fine; however it auto fetch through cronw never worked in the first place. Opening the command prom...

Thanks for your feedback, but at the moment I have no other option, not to mention that I'm not a linux guru yet :-) so it will be harder for me to troubleshoot. Why the Windows version has been dropped? In the meantime I managed to solve the problem and will post the solution here in case anyone ne...

Dear all, I'm planning to install OTRS 3.3.13 on Windows Server 2012 R2, now i know that this is an old version however I need this to be installed in a Windows environment and this is the only option available so far. Now before actually installing the system on the server I tested the installer on...

Dear all, I would like to display status view on various monitors across our facilities. In order to achieve this I created a new user which has read only to the queues I want to display. The only problem encountered so far is OTRS time out session, after 24hrs the system logs out the user. So every...

Thank you iztok, I will search for the suggested code.

Best regards,
mdemicoli

Is it possible to allow more text visible in the from/subject column in Agent's queview? As you can see in the attached screenshot, their is a wide gap between the Age and State columns, I want to reduce that by allowing more text from the subject column visible. As always I thank in advance all ppl...

Lupisa,

Which version of OTRS are you using?

Regards,
mdemicoli

Many 10x HerveE, it worked fine. I managed to customize it the way I needed it. Thank you very much for your help.

Herve,

Thank you for your reply, I will test the suggested settings and get back to you.

Best regards,
mdemicoli

Hi all, Is their a way to change the priority colours shown in QueueView in OTRS 2.4.9?

Ferrosti, Thank you for your suggestion, however I forgot to mention that I'm using OTRS 2.4.9 and when I went to admin I am not seeing any Agent option. What I have is the Users and Groups and when I selected a user there are no options where it states how many tickets you want to have available in...

Hi Amanda, In order to view locked tickets in QueueView follow the following steps; Go to admin | Select Sysconfig Do a search for: Ticket::ViewableLocks Once found add the value 'lock' to Ticket:ViewableLocks setting. Please test. Hope that this helps resolve your problem, should you require furthe...

Hi I wonder if anyone can help, I require to edit how many tickets can be viewed per page when using Queview in Agent UI. The main reason is that I want to display this queue on a 47" TV.

Many 10x in advance to anyone who contributes to my problem.

Thank you wolfgang, I managed to get the view needed in Queview by tweeking a setting in sysconfig.

Hi all, I recently installed OTRS 2.4.9 and managed to set it up according to my requirements. However I have 2 difficulties which I can't overcome, I would like to have the option to view all tickets when I select QueueView. At the moment whenever a ticket is opened it is available in the Queue Vie...