Search found 2 matches
- 16 Feb 2011, 22:49
- Forum: Howtos
- Topic: CustomerID/CustomerIDs/Customer Groups
- Replies: 9
- Views: 49591
Re: CustomerID/CustomerIDs/Customer Groups
Can I remove customer_id from being mandatory? if yes, how to do it?
- 28 Jan 2011, 18:24
- Forum: Help
- Topic: Customer Information from public LDAP into OTRS Database
- Replies: 4
- Views: 2824
Customer Information from public LDAP into OTRS Database
I'm configuring OTRS. I won't be using the customer portal just the agent portal. I'm getting some customer information from a public LDAP (cn, givenName, sn, mail, uid). When a customer calls to file a ticket, I want the agent to be able to do an LDAP look-up. If the costumer exist, copy the LDAP c...