Znuny Open Source Ticketsystem

Ok, so since nobody answered this seems to be a rarely used feature...? To make my problem a little more clear: CI A (i.e. a virtual server) depends on CI B (i.e. an ESX server). If B changes to Incident, A should reflect this by hanging into warning. So you can read it in the documentation (well no...

hi! After trying this question in the german part of this forum (without any answers) I hope that someone here has an answer for me... And sorry for the translation, not all the wording might be correct :-) Is there a "built-in" usage for the links between CIs in the standard version of IT...

Meine Frage geht noch etwas darüber hinaus. Nehmen wir an, das System Monitoring hat bei einem ComputerCI den Vorfallstatus auf "Incident" gesetzt. Dieses ComputerCi ist verknüpft mit einem Service (DependsOn). Wie kann ich die Vorfallsstatus-Änderung am ComputerCI automatisiert weiterreic...

jojo wrote:this looks like a bug

actually it was a bug in 3.0.4 (6841), which seems to be fixed in 3.0.5.

ciao, ralf

If you say that the only way to fill the "Template"-Dropdownbox is by selecting an existing change and modify it to a template, then I will send out a bug report. If there is another way to create templates for changes, I might use this way, but so far I did not find another. I just checke...

It is a mask with 2 forms. The upper one is to use existing templates, the lower one is to create new changes from the scratch Ah, then it is a bug :-), cause filling out all of the fields in the lower form and clicking on "Save" results in "This is a required field" for the tem...

hi! Gibt es irgendwo in der Standard-Installation von ITSM 3.0 schon eine Verwendung für die Verlinkung von CIs? Ist das für die finale Version geplant? Hintergrund: Ich habe ein paar CIs mal miteinander verknüpft, als einfachstes Beispiel einen ServiceA, der vom CI ComputerB abhängig ist (dependsOn...

hi! I am using OTRS::ITSM 3.0 Beta 3 and have the same problem: When I try to create a new change, first question is which template to use. The dropdown box is empty, and since this is a required field, I cannot create a change :-( so where can I create templates...??? The answer "scroll down&q...