Znuny Open Source Ticketsystem

I was asked to document our steps to 'Shibbolize' our otrs install. At this point it is only used for Agents - we have yet to address the customer portion of OTRS. This document assumes that you have a working Shibboleth service. In your Apache conf file : <Location /otrs> #Declare type of authentic...

Well I spoke too soon - this does not work when using IE. Works ok in Firefox and Safari. Any ideas why?

All right - going to answer my own question. In Link Option I put : <a href='my_template_page.pl'>Templates</a> And then in the Template page I made a link like so for every Queue I desired: <a href='/index.pl?Action=AgentTicketPhone;Subaction=StoreNew;ExpandCustomerName=2;TypeID=2;Subject=XXX Issue...

OTRS 3.0 I have been able to create a drop down menu item within the Ticket Menu. I would like this to link to a html page on the same server so: <a href='/sample.html'>Sample</a> for example. I have not been able to see any workable way to do this. in the Link section regardless what I put in place...