Znuny Open Source Ticketsystem

I've tried your code and it doesn't work. At least, not in the way i would want it to work. I looked at the logs and: [Mon Aug 8 14:07:35 2011][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from ***********@***********.pt/pop.***********.pt. [Mon Aug 8 14:09:04 2011][Not...

Thanks a lot for the quick response and help. I'm not a Perl developer so i went the "Ctrl-C Ctrl-V" way. I created Attachments.pm and pasted your code, and edited the Config.pm and pasted your code. I ran: otrs.LoaderCache.pm , otrs.DeleteCache.pm and otrs.RebuildConfig.pm . I then went t...

Hi,

I want to filter the email received to a specific queue if the email has a PDF or DOC attachment. On the Postmaster Filter there is no field "Attachment" to choose from.

Does it have another name? Does it exist?

Thanks in advance

Thanks for the reply. Unfortunately, those 2 ports cannot be opened either. The network administrator won't allow us to do that. Besides, is it possible to use POP3S and IMAPS on a Windows Installation? I ask this because the perl modules, for instance, Net::SMTP:SSL are not available on Windows, an...

Hi everyone. We are currently deploying a solution for a customer, and we've been getting a few difficulties. Here goes: Installation is on a Windows Server 2008 R2 machine, with another Windows Server 2008 R2 with MSSQL 2008 and yet another server that has the Exchange Server 2007 that fetches the ...

Hi everyone Yesterday i updated OTRS from 3.0.5 to 3.0.6, and then installed the ITSM 3.0.1. Everything ok except i keep getting a cron job error every 2 hours , complaining it tries to run the ITSMChangesCheck.pl and fails: Subject(of the mail message) : Cron <otrs@*******> $HOME/bin/otrs.ITSMChang...

I have an installation similar to yours:

IIS 7
MSSQL 2008
WINDOWS SERVER 2008 R2 64bits
ActivePerl x64 Perl.exe

The application is extremely slow, as opposed to the super speed using apache server. Any recomendations to improve the performance on IIS 7.0?

Admin Tab -> Queue Settings group -> Responses <-> Queues
Click on the Queue you want, and select all the answers you'd like to have access to on ticket reply. Click Submit and you're good to go.

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Had the same problem today. A reboot of the apache server solved the situation.