Am I right?frankson wrote:[...] And as far as I could see in first trials, there is nothing changed in otrs-3.0?
frankson wrote:Maybe I can configure somewhere, that locking is handled much more rigid?
Search found 2 matches
- 20 Feb 2011, 10:57
- Forum: General
- Topic: I don't understand locked tickets
- Replies: 7
- Views: 10014
Re: I don't understand locked tickets
- 19 Feb 2011, 22:53
- Forum: General
- Topic: I don't understand locked tickets
- Replies: 7
- Views: 10014
Re: I don't understand locked tickets
I have the same problem, I didn't find either any documentation on locking. I trusted my intuition that told me: "Locked means, that anyone else can't do anything with this ticket" -- but I was wrong, as I had to realize. :? I'm using otrs-2.3.4; I locked a ticket and edited an answer, and...