Znuny Open Source Ticketsystem

Right, I found the issue. It seems that UntilTime doesnt come out as it should (or maybe its ok, but it doesnt work with the code alteration in any case). The RealTillTimeNotUsed value is the one that I needed, somehow I skipped that in your other post, stupid me ^_^

Thanks for your help!

I did, but I am wondering if that went okay. Every change that I tried to make to the original code failed. But since it is a if-statement I had thought it best to just add the code, perhaps thats where it goes wrong. The Segment of Language.pm that I edited now looks like this:


my $ReturnString ...

Thanks for the swift reply!

I have looked at that post before (should have mentioned that I guess). I've change the option I added from $Data{"UntilTime"} to $TimeLong{"$Data{"UntilTime"}"} in CustomerTicketOverview.dtl, but that doesnt do anything (not even an error or something as far as I can ...

Hi all,

Since like half a year we use OTRS to my great satisfaction.I also managed to add some columns to different dashboards and such to make the system fit even more to our needs. One of our customers wanted me to add a column to their dashboard with the pending time. So I added to ...