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- 09 Mar 2011, 16:12
- Forum: Help
- Topic: How to change state of a CI to 'Incident' from 'Operational'
- Replies: 1
- Views: 2800
How to change state of a CI to 'Incident' from 'Operational'
Newbie... three questions regarding OTRS:ITSM... How to change state of a CI to 'Incident' from 'Operational' when an incident occurs on a CI? Automatically! Also, how do I enforce and agent to ALWAYS link an incident to a CI? When I link a CI to an incident, I can choose 'alternative to', 'depends ...