Search found 5 matches
- 09 Jun 2011, 11:10
- Forum: General
- Topic: How to change the default subject for queue change?
- Replies: 3
- Views: 1803
Re: How to change the default subject for queue change?
Is it possible to be done via the SysConfig in the web interface?
- 09 Jun 2011, 09:03
- Forum: General
- Topic: How to change the default subject for queue change?
- Replies: 3
- Views: 1803
How to change the default subject for queue change?
Dear all,
Is it possible to change the default subject on queue change. The default value is "Change Queue" and I want to change it. Do you have any ideas?
Thanks in advance!
Best regards.
Is it possible to change the default subject on queue change. The default value is "Change Queue" and I want to change it. Do you have any ideas?
Thanks in advance!
Best regards.
- 03 May 2011, 13:57
- Forum: Help
- Topic: How to set default ticket type?
- Replies: 1
- Views: 1806
How to set default ticket type?
When I try to send an E-Mail to the system it generates a ticket with "Incident" state. How can I change that? I think there is an option in the SysConfig, but I can't find it.
- 01 Apr 2011, 12:46
- Forum: Help
- Topic: Installation of additional Modules
- Replies: 1
- Views: 1016
Installation of additional Modules
Hello guys, I have a problem regarding OTRS modules installation. I have an OTRS installed on a dedicated server and I have no access to this server. I have OTRS Admin role and I can access the web-front interface. I want to install an additional module. Can you advice me, what my options to that ar...
- 09 Mar 2011, 17:33
- Forum: Help
- Topic: Creating tickets in a certain queue
- Replies: 0
- Views: 644
Creating tickets in a certain queue
Hello, I have the following issue. I have a queue named SPAM. When I try to send E-Mail to two different mailboxes, associated with different queues, the system is creating all the tickets in the SPAM queue instead of creating the tickets in the two appropriate queues. Can you please give a suggesti...