Znuny Open Source Ticketsystem

And then again, maybe the simplest answer is to add more ticket Types under Admin, Type. For the "Free Text Fields don't show up" check out Config Options: Ticket -> Frontend::Customer::Ticket::ViewNew Ticket::Frontend::CustomerTicketMessage###TicketFreeText: Shown ticket free text option...

Has been Ticked?

Whats the sysconfig menu call for switch this on if this is not the correct one?

crythias wrote:For DDL, use a Free Text Field.

Setup two free text lists. however they are not showing when creating a new phone or email ticket, what am I missing.

This is really great software!

Hi Scott! Just go to Admin > SysConfig > Framework > Frontend::Agent and select a new .png file for 'AgentLogo'. Please note that the current 'OTRS' text is actually just a transparent .png file with some letters in it. -- Mike Thanks mike, :) I looked at this however I was looking for a text input...

Hi All,

I must be missing something very simple, so hope somebody can point me in the right direction.
Im running 3.0.6 or ubuntu 10.04.

How can I change the header / banner text? where is this setting in sysconfig?

Cheers guys

crythias wrote:I encountered that as well on linux, so your situation is not unique.

Did you manage to get this working? I did notice there was an option to use aspell or ispell?

I also have this issue, running 3.0.6 on ubuntu using Ispell.

I would also like something like this, Maybe dropdown list to select from in our case, what type of hardware is being sent in.