Znuny Open Source Ticketsystem

Do you have a dedicated host? IMHO, Most hosting providers won't work with OTRS unless they allow background processes. Most require you to have a dedicated host for that sort of thing. I switched to a VPS provider and did a fresh install of 3.1.1 from an SSH shell. Worked like a charm! Now to do th...

That sounds like a great feature for a future release. You should submit the idea!

i'll be watching this thread, I could use this too!

cheers,

robin850

Wow, very busy forum. I guess I will have to dust off my Spanish and post in that section, maybe someone there can help.

Or I can hire an OTRS consultant.

Cheers,

robin850

We do not always know the email address of the customer. What ill effects would I be in for by not making the email field mandatory?

thanks,

robin850