Znuny Open Source Ticketsystem

In version 2 of OTRS it was possible to directly from the queue do a number of actions like the spam action. In OTRS version 3 you must first open the ticket and then spam again. This is an unnecessary extra step and time consuming if you have a lot of tickets. In OTRS 2, the settings of this menu t...

In the Escalation view are also tickets included that are in "pending auto" State. If a ticket is for example in "pending close succesvol+", I want the escaliont time stops, and only proceed if a reply by the client will reopen the ticket. I myself have the status "pending o...