Znuny Open Source Ticketsystem

Also ich hab übers web interface nen PendingEscalation - Ticketstatus erstellt ich würde es gerne so haben das die Tickets automatisch eskalieren wenn sie zu lange auf "warten" sind ! Ich habe zwar probiert über mysql> insert into ticket_state_type ... den typ in die db zu bekommen aber de...

thanks iztok pending is just the state we need we just were confused when an agent locks a ticket that it can be seen and edited(or notes can be added). but we will indeed go for our own script so long and thanks

Need help. Looks like our system doesn't work quite well. We created Agents in a group getting Emails (Tickets) from Outside in their queue !but! if they go on and lock a Ticket it is still shown to everyone else as open and so it appears as "new Ticket" ! We want to find a way that a clos...