Znuny Open Source Ticketsystem

I take it back sorry. When i put in a note, that ">" is still there when in the reponse to the customer.

that was it! thanks so much!

is it possible to to remove the > characters when you specify <OTRS_AGENT_BODY[50]>?? here is what i mean

> my comments
> are posted
>here when
> i close or note
> a ticket

So i want to get rid of the ">" and just have the text

thanks,

Hi, i am really stuck. I am running v3.0.6 on a windows server 2003 box. I have OTRS successfully downloading emails via pop3, and successfully sending customer notifications(exchange 2007). I can not figure out why agents are not being notified. There is nothing in the log that says anything about ...