Znuny Open Source Ticketsystem

It doesn't accept sr_Latn as default language, reports Error... I thought about changing source that way but it loses the point anyway, so I edited the text directly in code...seems there is no other way . Also, I can't change utf-8 character code globaly, only in sr_Latn.pm (set to iso-8859-2) so s...

I suppose there is no other way then translate directly in code... another thing related to translations... Is there a way that a Login screen could be translated other then directly in source ? For example, CustomerLogin.dtl...something like this : <!-- dtl:block:LostPassword --> <div id="Rese...

OK, here is the part from Warning.dtl that actually outputs... Translation works for $Text constants but obviously not fot $Data variables that are set in AgentTicketMove.pm . Could anyone from OTRS-team confirm that so I could stop busting my head ? <div class="Header"> <h2>$Text{"Wa...

OK, here is the part of interest in AgentTicketMove.pm , notice in the meantime I changed text to translate into 123456789 ": # check if ticket is locked if ( $Self->{TicketObject}->TicketLockGet( TicketID => $Self->{TicketID} ) ) { my $AccessOk = $Self->{TicketObject}->OwnerCheck( TicketID => ...

I tried that in the first place...
I know it looks for XXXXXXXXXX. in the AgentTicketMove, as I said I intentionally placed it there to be shure it's unique

Thanks Ferrosti but I already gone through that word by word...tried & tried...not working ! Here is my sr_Latn_AgentTicketMove.pm As you can see I changed original text in AgentTicketMove.pm to be shure I'm on the right spot...all I get is XXXXXXXXXX. # -- # Kernel/Language/sr_Latn_AgentTicketM...

OK, as I see it appears to be a middleware module...anyway with a .pm suffix .
Could anyone confirm those kind of files couldn't be translated ?
Or if they could...how !


# web agent middle ware modules
...
use Kernel::Modules::AgentTicketMove;
...

...not working for me ! version 3.0 , language sr_Latn (Serbian Latin) . I tried everything, for example AgentTicketMove.pm has 2 lines I can't translate except directly in file . Manual says for specific frontend modules use (in my case it would be) sr_Latn_AgentTicketMove.pm with translations or m...

OK, I got it...problem is only customers...when I need agent addresses here, why should I open a new e-mail request and send it to the customer ??

Hi there...thanks for this great piece of software ! One question though...among other things (for example getting a language translation for a frontend Login module which doesn't work so I had to do it "on the spot") I have a problem with Address Book...search option . When I choose e-mai...