Znuny Open Source Ticketsystem

Yes with SOAP, auto answer is set and we can choose between # auto reject|auto follow up|auto follow up|auto remove Hum I think I have successfully do what I wanna do, with some PHP Now the process is like that (With SOAP + PHP + Mysql) : Create ticket [SOAP TicketCreate] Queue : Raw Auto answer typ...

Ok my new idea is : Create ticket thought PHP, in the "raw" queue On the "raw" queue, set no auto answer, set agent notification to on At the end of the first article creation process, I'm sending out an confirmation to my customer, with ticket number and other informations All t...

Is anybody can help me?

Maybe with another solution ... It's important

thanks

Hum... It's ok i had choose raw queue in soap process Why I would like to do that? My idea is The following : When a customer create a new ticket, in raw queue, my agent is informed by email, via otrs queue looking function (NO auto repply set for raw queue - opening ticket email customer informatio...

Yes and? Even if I fill in only one rulle, this not working.
Nô postmaster filter seems to work

Important : this is an ticket created with soap (php)

Thanks

Here is the screenshot :



(A = To : french language)
(queue name changed for test)

Thanks

When i create ticket, the log only show [Fri Apr 15 14:08:58 2011][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2011041510000158/[ Ticket#: 2011] created (TicketID=34,Queue=Raw,Priority=3 normal,State=new) The uper/lower case for the queue? is blanck spaces allowed? I have no case error...

not working

Hi ! I have successfully activated the PostMaster::PreFilterModule###3-NewTicketReject in Ticket -> Core::PostMaster to block all the incoming email that do not have a valid ticket number in subject. But now I have created a new rule in PostMaster filters settings to move new ticket from "raw&q...

Hi everyone, I'm trying to integrate OTRS thought PHP at the maximum. Now I'm able to create an new ticket and a new article with PHP. After that is done, an auto answer is sent by OTRS, because that is the rule I made for this ticket queue. But once the ticket is created, and after an agent had ans...

If you want to create article with attachment with PHP, you have read here or elsewhere you need to encode the attachment trough php to be able to send it via SOAP. But at the other side, in OTRS, you can "see" the attachment but you are not able to open it : the file need to be decoded be...

Yes you can ;) The error was during ticket creation process : during that, we NEED to set "CustomerUser" = to "CustomerID" (with SOAP) and that's all :) After that, informations are now available BUT there is one problem again : When we go to "customers" in OTRS menu, I...

solved ... thanks to try to help me ^^'

The code used to create the ticket is up, in my last post :) Maybe yes there is an error while creating cusutomer but what is "UserID" when i call CustomerUserAdd ? If I let it blank, OTRS log show an error and the customer is not created [Wed Apr 6 12:26:36 2011][Error][Kernel::System::Cu...

EDIT : the customer informations are not available only when it's a php SOAP created ticket. (when I create a phone ticket in OTRS, informations are shown) here is the code used to create the new ticket, php : try{ $numeroTicket = $this->soapclient->__soapCall("Dispatch", array($this->user...

EDIT : GO to my last post, modified question Hi, Another post for another problem, I think this one is not so hard but I don't find any solution in others topics. I'm programming PHP API for OTRS. So I'm my customers will be able to create a new ticket trought php. But before creating the first cus...

I have changed settings in the config it's ok but I don't understand how to add filter in article view

(Auto Hiding auto answer would be a nice build-in option I think)

please help, thanks !


OOps it's ok I have find it ! Thanks you can close this topic

See that tomorrow thanks

... Imho you should using mail AND your website. ==> with a lot of emails, that is realy not the good way, to archive, no trace, a lot of emails errors (actually we do like that) We currently create our Tickets in Drupal and send them via SOAP to OTRS. ==> that is done in my API too Next step for u...

Hi everyone, I try to integrate OTRS directly on my website (without OTRS perl backend, with SOAP, PHP, MYSQL) but the task is hard ... I need to improve OTRS running way, specially I want Customer answering ONLY thought their account on my website, not by email. To do that, when agent answer to a c...

Hi,

One more probleme is I would like to Hide auto answer form articles in ticket zoom list because it not help to have a quick view on it

How to do that?

Thanks a lot

OK yes here is a poart of my solution It is a function of my homemade class // get and return array of on article (SOAP) public function get_article_infos($article_id){ $__article_infos = array(); try{ $__article_infos = $this->soapclient->__soapCall("Dispatch", array($this->user, $this->p...

It's done... thanks

I'm here on the official user forum and no answer to this "basic" function ... where to go to have one? please

thanks a lot

Hi everyone ! I have a big problem to get article body content with php (trought SOAP module) I prefer to use SOAP module instead of manual query to OTRS Database... But when i do : $article_datas = $this->soapclient->__soapCall("Dispatch", array($this->user, $this->pass, "TicketObjec...

Hi again ! When i go to "customers" in otrs, I see my php created customers, and in my database, all customer_user fields are filled for this customer BUT when I click on this customer (for example in right column in one of his ticket), otrs go to edit client page but all the fiel are empt...

Solved with creating new queue and assign it to agent...

Thanks, I will need your help maybe soon !

bye

Hi ! I have a big problem with no log error in OTRS agent interface. With an existing user or when I configure a new one, "queues to follow" item is empty ! look at the screenshot (sorry it's in french but it represent a user personnal configuration interface) http://img861.imageshack.us/i...

thanks a lot :$

Will be usefull !

Hi, I think I have corrupted my mysql database and I have a lot of trouble with OTRS (autoresponse text not as my edited autorepsonse etc etc) So i would like to import a new fresh otrs 3.0.6 database, as it is when you do installation. But I have no backup and I'm runing windows, so I doesn't want ...

OK I had found an error when creating ticket, using "UserCustomerID" instead of "CustomerID" Yeah no another probleme and one more question : 1 : Where can we find each soap call specification for each otrs object (ex : how to know "UserCustomerID" instead of "Cust...

Ok so here is the PHP code to create ticket : function create_ticket(){ global $title; global $from; global $c_infos; global $c_address; try{ $this->numeroTicket = $this->soapclient->__soapCall("Dispatch", array($this->user, $this->pass, "TicketObject", "TicketCreateNumber&q...

Hi everybody ! I have a trouble with php created ticket : I created new customer trought php successfully, with all information i need, copied from my website database. After, when this customer create a new ticket inside my website (with php), the new ticket appear ok, no error in otrs log BUT whe...

Hi every one ! First sorry for my bad english, I'm French :) I'm begginer with OTRS and Php. I want to use SOAP interface to integrate OTRS client directly on my website. So i decided to create a php class with all functions i will need to do that. here is my construct function (php) : class PhpSoap...