Search found 6 matches
- 23 Mar 2011, 17:31
- Forum: General
- Topic: [SOLVED]Change Fetch Emails time from 10 min to 1-3 min
- Replies: 11
- Views: 10382
Re: Change Fetch Emails time from 10 min to 1-3 min
Thanks Again Crythias, emails coming much quicker now.
- 23 Mar 2011, 16:55
- Forum: General
- Topic: [SOLVED]Change Fetch Emails time from 10 min to 1-3 min
- Replies: 11
- Views: 10382
Re: Change Fetch Emails time from 10 min to 1-3 min
OK it worked! I was able to edit this file now, that was it was not ran as administrator in CMD. I will test out now the response to incoming tickets and let you know how it goes.crythias wrote:It's because it's in program files. Right click on the command prompt and run as administrator.
- 23 Mar 2011, 16:18
- Forum: General
- Topic: [SOLVED]Change Fetch Emails time from 10 min to 1-3 min
- Replies: 11
- Views: 10382
Re: Change Fetch Emails time from 10 min to 1-3 min
It seems like I can not make write in this directory, however I do have the copy of the file on my desktop edited.c:\Program Files\OTRS\OTRS\var\cron>copy postmaster.dist postmaster_mailbox
Access is denied.
0 file(s) copied.
c:\Program Files\OTRS\OTRS\var\cron>
- 23 Mar 2011, 16:08
- Forum: General
- Topic: [SOLVED]Change Fetch Emails time from 10 min to 1-3 min
- Replies: 11
- Views: 10382
Re: Change Fetch Emails time from 10 min to 1-3 min
you should copy the .dist file without the .dist extension, because .dist(ribution) files will be overwritten by updates (and ignored by cronw) I can save a copy of the Postmaster_mailbox but can not save it in that directory. Can you elaborate on how to do what your trying to explain above, I woul...
- 22 Mar 2011, 22:03
- Forum: General
- Topic: [SOLVED]Change Fetch Emails time from 10 min to 1-3 min
- Replies: 11
- Views: 10382
Re: Change Fetch Emails time from 10 min to 1-3 min
Not sure in Windows but in crontab you can put 0-59 in place of the first asterisk to run every minute. Example: 0-59 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null The "/" means repeat pattern so */10 means repeat every 10 minutes. This issue with using */10 format is not all o...
- 22 Mar 2011, 18:47
- Forum: General
- Topic: [SOLVED]Change Fetch Emails time from 10 min to 1-3 min
- Replies: 11
- Views: 10382
[SOLVED]Change Fetch Emails time from 10 min to 1-3 min
I been having problems trying figure out how to change the incoming IMAP fetch timer from 10 min to something shorter like 1-3 min. I need all incoming emails to update in OTRS faster, 10 min is way to long for my needs. Can anyone help? I have been unsuccessful in changing the C:\Program Files\OTRS...