Znuny and ((OTRS)) Community Edition

But how do I do that if I've several customer from different company and each company need to be assigned to a different queue. Let say customer@domainA.com log a ticket and will automatically goes to Queue A and customer@domainB.com will automatically goes to Queue B. Is it possible to do that? Ki...

Thanks crythias, But how do I do that if I've several customer from different company and each company need to be assigned to a different queue. Let say customer@domainA.com log a ticket and will automatically goes to Queue A and customer@domainB.com will automatically goes to Queue B. Is it possibl...

Ok found the solutions, it using .*@domain.com or EMAILADDRESS:*@domain.com for the From field, but the problem is how to filter the ticket that was log through the customer page. Anyone have any ideas?

Hi, I've been working to Filter email that comes in to a specific queue based on the email address of the sender. I manage to do it for a single email address, but can't seems to work it out for a multiple email add. The filtering for someone@domain.com can be filtered to a specific queue, but how d...

Does anyone knows how the Age in the statistics calculated?

Hi, I'm still new with OTRS and currently implementing it inside my company. Currently I'm using OTRS v3. Somehow I manage to get the process right, but I'm still having a problem in displaying the ticket Age in the statistics as Days and Hours. It only display as digit that's not clearly describe. ...