Search found 1 match

Go to advanced search

by vassiliadis
24 Mar 2011, 20:12
Forum: Help
Topic: New Ticket does not appear on Customer interface
Replies: 0
Views: 550

New Ticket does not appear on Customer interface

I have a little issue using OTRS 2.4.9: Everytime I create a ticket by phone or email on some customer's behalf, the new created ticket appears on my agent dashboard, but does not appear on my customer's interface, neither by clicking "My Tickets" nor "Company Tickets". Is there ...

Go to advanced search