Znuny Open Source Ticketsystem

How can I set a default value for the "To:" in a reply to a ticket?
Odd request maybe, but we really dont need them to go outside the company, and it would nearly ALWAYS goto the same address.
Im fine with hardcoding it into the XML or something, but I need to know where it is first.
Thanks.

I thought I would post here in the hopes that anyone found a resolution for this as it would be of tremendous help to me as well. I think we can get by without it, but it would grant us signifigant advantage if this were possible.

Absolutely Right! Very close to what we need now! Just missing one thing now, when I do a notify, is there a way to include the entire ticket in the body of the message? Also need a way to add attatchments to the notifications, I assume there is a way to do this? To provide some context, we are tryi...

Hmm intresting.. Do the notifications also have the X-OTRS Header information?

OK! thats Useful to know!, Doesnt solve my current problem, but will definitley come in handy! Crythias, What is notification(event)? and is there a way to just fire off the ticket in its current state as an E-Mail? I think I saw in another thread where someone mentioned that this could be done with...

I saw that there is a "Ticket CMD" box in the generic agent, is there any documentation for this feature? What I would like to do is have the generic agent send out an email for the task after making some changes to it. NOTE: Not the reminder email, but an actual response email such as you...

We are working on setting up OTRS for the first time, and we have a question or two about the way OTRS handles attatchments on incoming/outgoing emails. -When an email is sent regarding an OTRS ticket, and the ticket has attatchments associated with it, will these attatchments be on the outgoing ema...