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- 06 Apr 2011, 16:10
- Forum: Help
- Topic: Ticket Duration with SLA
- Replies: 0
- Views: 603
Ticket Duration with SLA
Hello, New to the OTRS Solution, i would like to know if it's possible to obtain the duration of a ticket taking into account the SLA. By example, a ticket opened a friday at 10 AM, my SLA is Monday to Friday, 7 AM to 7 PM, and if i close the ticket on Monday 9 AM, the call duration of the ticket is...