Znuny Open Source Ticketsystem

Hi, Has anybody here upgraded their OTRS frameworks on Debian from the old Debian package (I think the latest version is 2.2.7) to a more recent one? My problem is that package contains settings such as the home folder in the Config.pm file that are completely different to those in the tarball, maki...

Thanks for that. I'm just about to embark on this journey now, so fingers crossed. Just so I can report to my manager, what should I tell him as to why you can't just upgrade straight? Is it because the themes and config are so far removed? What's to stop me from doing a straight upgrade and ditchin...

Thanks ferrosti. When you went from 2.2.7 to 3 did you go straight there, or did you install 2.3-2.4 along the way? I'm getting lots of errors since our old install came from a Debian package

I'm upgrading from the Debian package of 2.2.7 to the 3.0.7 tarball. I have had to purge the old installation before installing the new version, as there are too many clashes to go through, and now OTRS 3 is running. However, when I try to restore the old config files and database the error in the a...

Hi all, The firm I work at would like to upgrade their current version of OTRS from 2.2.7 on a Linus server to 3.0.6/7 with ITSM on either a Linux or Windows server. This is because we would like to take advantage of some of the reporting features in newer versions of OTRS and possibly build a custo...