Znuny Open Source Ticketsystem

hmmmm3,

I did get it working but unfortunately I no longer remember what the fix was. If you're trying to do the same thing I'd be more than happy to check any settings for you. I've since moved on to several other projects though so I'm not nearly as familiar with OTRS as I was when setting it up.

The text looks fine (no special characters) and some articles that can no longer reply actually worked at least once before. And as far as email addresses, they are the same as the previous ones. I even remove all email addresses and all text in the response and email it to myself and it still does ...

I have 3.13 installed on ubuntu using smtp for outgoing email and some tickets have reached a state whereby I cannot send reply emails via some of the articles. If I select reply from the earlier articles it works fine but the later ones do not work. I get this error: Oops! An Error occurred. Error ...

Yep I understand that. I forgot to mention the reboot fixed incoming emails but that's when outgoing started having issues. Unfortunately I decided to delete the db and start the process all over again. I'm taking 3.06 from windows to ubuntu server then upgrading to 3.1 and converting the db to utf8...

Wow, thought I had it working except it couldn't connect to the email server to download. I rebooted the machine and now whenever I try to submit a ticket to fire an email it downloads index.pl!

Not sure how that happened but now I fear I'm screwed!

Thanks crythias and TechnologyK12! Think I'm getting closer. On my currently working 3.0 system I have CheckMXRecord set to "1" and CheckEmailAddreses set to "0" so that might be it. I will now try the same on my new 3.1 system. As far as emails go 99% of the time there are no is...

If someone could just point me to the the file that I must have edited for this sort of change that would help.

I had implemented and bookmarked instructions for a hack that allowed me to have multiple email addresses per customer in 3.0.6. I could have something like this: cust1@blah1.com,cust1@blah2.com,cust1@blah3.com,etc... All emails to the customer would go to each email address. I lost the bookmark and...

Thanks thomkortekaas! That did it. I created the fields in MYSQL and updated:
Kernel\Config.pm
and
Kernel\System\CustomerCompany.pm (added to three sections in there)

and now I have three new fields in my customer company forms.

I would like to add a field or two to the customer company to show the version of the software the customer is currently running and would like the agents to see this info when looking at the customer company. I've searched the forum but can't find instructions for this. Any help would be greatly ap...

Sorry, I meant what do the other two settings I listed do:
1. Core::PostMaster PostmasterDefaultQueue
2. Frontend::Customer::Ticket::ViewNew Ticket::Frontend::CustomerTicketMessage###QueueDefault

That did it! Thank you, but now I'm confused as to what exactly those other two settings actually do. Can you shed light on that?

I've searched the forum, the internet, the manual and the SysConfig and can't figure this out! I would like to set the default queue for issues emailed into the system to "Unassigned". I must have successfully changed it at one time b/c it is no longer set to Raw but something else, we'll ...