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by MarkG
21 Apr 2011, 16:43
Forum: Help
Topic: How does OTRS calculate solution times?
Replies: 0
Views: 975

How does OTRS calculate solution times?

Hey all, i recently "imported" old cases (simply by getting them to the normal importer) and thought that once I would change create_time and create_time_unix in the database accordingly to their original values (the day they had been originally send) everything would be fine. Well actuall...